1 reviews | Active since Oct 2009
Still waiting....
<p>Its been 3 weeks since my query and now the 2nd week waiting for the person to get back to me. I recently upgraded my contract and my bill was sky high. I spoke to someone who wasnt able to assist me and then got his team leader to call me. The guy confirmed that I was doubled charged for stuff and that approx R800 needed to be reversed in order for my bill to be rectified. I asked that it be done BEFORE my billing closes such that I am not inconvenienced with an exhorbant amount that gets debited. He agreed to escalate and rectify and call me back, to no avail. Its one thing after the other with Vodacom. I should have just cancelled the contract and ported my number!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have still not received a reply despite the response on 7th Nov saying tha someone will be in contact with me. My bill has now come to me at R2300 odd and the guy advised me upfront that he will credit me BEFORE my statement bills! How *********** and FRUSTRATING IS THIS COMPANY! They have never been a service provider to keep up to their word! I will be going to the OBS for telecommunications and their recording will show their confirmation of the incorrect billing and the commitment to reverse this BEFORE my bill closes!
I have still not received a reply despite the response on 7th Nov saying tha someone will be in contact with me. My bill has now come to me at R2300 odd and the guy advised me upfront that he will credit me BEFORE my statement bills! How *********** and FRUSTRATING IS THIS COMPANY! They have never been a service provider to keep up to their word! I will be going to the OBS for telecommunications and their recording will show their confirmation of the incorrect billing and the commitment to reverse this BEFORE my bill closes!