HB
Hayley B

1 reviews | Active since Jul 2016

29 Jul 2016, 08:15

Still waiting....

<p>I am still awaiting a response from Craig-Paul or Lee-Roy from the srm@vodacom email address. This is an ongoing issue with data and I am still awaiting a response from an email sent on 19 July 2016. </p> <p> </p> <p>I have called the call centre (last attempt this morning where the call was dropped), and I have been told that they are unable to assist me as the individuals above work "in the back office". I have all the screenshots and email conversations outlining my issue (which I have had to repeat to 3 different people and refuse to do again). CAN ANYONE GET BACK TO ME?</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team