aL
andrea L

1 reviews | Active since Dec 2012

10 Jun 2016, 10:47

Still waiting

<p>I ported my vodacom number to a telkom contract. Two years later when upgrading my telkom contract I wanted to port to the new telkom contract. The teller at telkom deleted my already ported 072 number due to lack of knowledge. My number was subsequently lost. I've had that number for many years so I tried to get it back. Since the number was deleted I had to request it from Vodacom. Vodacom managed to giv me the number back. The problem now is I cannot port back to my telkom contract and although I have the number back on Vodacom network I cannot receive calls from known numbers. I've been to Vodacom customer care centre on many occasions and this issue has not been resolved. Many reference numbers hav been given to me but the issue is still unresolved. </p>

0
Replies (2)
Vodacom
Vodacom's reply10 Jun 2016, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

aL
andrea L's update22 Jun 2016, 13:45
Reviewer Update

Im still waiting for a response...