NS
Nikita S

1 reviews | Active since Mar 2016

11 Apr 2016, 10:40

still waiting!!!

i complained about this once!! a lady from head office called me saying that my payment is still going through but she don't know how long its going to take!! she called me twice and told me that same story!! i believe that a payment cant take a WHOLE DAMN MONTH TO GO TO MY BANK ACCOUNT!!!<br> i was very nice and told her ill wait but not a whole month!! i went to a vodacom store to update some details and the guy told me that on the 3rd of each month Vodacom makes their debt orders. i decided to wait till then. on the 6.04.2016 the manager from Vodacom Chatz called saying the money will be in my bank account the night or the next day...the next day there was NOTHING!! i called in and spoke to a other girl because the manager was not there. she then called me back and said THE MONEY MAYBE WENT INTO MY VODACOM ACCOUNT!!( they said this soooo many times!!) and then she said she will email the guys who send the mail and call me again but NO ONE CALLED!!!!! and NO MONEY WAS TRANSFERRED INTO MY ACCOUNT!!! <br> this is just bad customer services!! i would never advice someone to VODACOM EVER!!! i always thought they the best network and give good customer services but i was wrong

0
Replies (1)
Vodacom
Vodacom's reply11 Apr 2016, 11:13
Official
Hello kita28,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team