1 reviews | Active since Jun 2016

29 Jun 2016, 08:29

Still waiting$$$$$$$!!!!14/06/16

<p>EC-0412-21QBU9</p> <p>Good Day Mrs. Mncube</p> <p><br />We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.</p> <p>Kindly note that we have converted your line to prepaid as of today.<br />Attached are the invoices that contributed to the credit.<br />It consists of a credit of:</p> <p>VAS -Caller Identity Subscription (from February to June);<br />Airtime Subs - uChoose Smart S (from February to June) and<br />Returned debit order fee of R100.</p> <p>I did not do a credit for the insurance of R245 for all the relevant months.<br />Your Vodacom account now has a credit of R225.50 which can either be refunded back to your bank account, or given to you as airtime.</p> <p> </p> <p>And i want that R225.50 in my bank account account too, and i feel i should get all my insurance money from all those months since you cancelled it and i had to re-insure my phone.</p> <p>Whats the hold up, Whats good, huh?????</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jun 2016, 10:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team