Still waiting 1 month later for feedback

<p> Seriously bad service. I have now been waiting 1 month as Vodacom has just changed my type of Contract, WITHOUT my consent.</p> <p>I was initially told it was going to be sent to a technician and will take 2 working days for feedback. I've followed up last week as I need an answer and for it to be changed back to the contract I signed for when signing up!</p> <p> </p> <p>They could not give me an estimated time on how long it will take me to get feedback and said it's gone to I.T so they're sure they'll probably get back to me.... still waiting.</p> <p> </p> <p>Unbelievable. And I keep receiving R200 less in airtime each month. So close to just cancelling my contract.</p>