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Chanzelle C
1 reviews | Active since Oct 2022
16 May 2023, 14:48
Still waiting
So unhappy at the moment. We placed a online order for a upgrade last week. Gave them my husbands contact number but the call the wrong number. Yesterday via the online chat i was told 3 differant stories and now they say the order is waiting confirmation as they could not reach my huaband. We have called in and we get told that our call cannot be transfered we have to wait for them to call us. Today the excuse is the system is down. At this rate we will be canceling these contracts
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Vodacom's replyOfficial
17 May 2023, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Chanzelle C's updateReviewer Update
17 May 2023, 11:12What a surprise that we have still not gotten a call from vodacom. We are ever sorry that we moved over to them
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Chanzelle C's update17 May 2023, 11:12
Reviewer Update
What a surprise that we have still not gotten a call from vodacom. We are ever sorry that we moved over to them