LD
Liezle D
1 reviews | Active since Feb 2023
12 Aug 2025, 13:20
Still Vodacom...
Zero stars if possible. Would like to give constructive criticism...but impossible...I am trying to log a call for non- existing service and signal...have been holding the line for 17 minutes...just music and " we are transferring your call"... A second review will be about the service from agents
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Aug 2025, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2025, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Aug 2025, 09:46Dear Liezle,
Following our discussion on 18 August 2025, we have escalated your query to our Network Team for further investigation. The team has reviewed your case under reference number S5-EJ222-2Q87R and has made several attempts to contact you without success.
As part of their outreach, the following message was sent to you:
***: Dear Miss Liezle Macdonald – Vodacom: We have not been able to get hold of you regarding the query you logged. Please use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and follow the prompts. Still need help? Call us on 082 135.
We encourage you to make use of the self-help options mentioned above or contact our Customer Care team directly for further assistance.
Kind regards,
Vodacom Consumer Website Team
Following our discussion on 18 August 2025, we have escalated your query to our Network Team for further investigation. The team has reviewed your case under reference number S5-EJ222-2Q87R and has made several attempts to contact you without success.
As part of their outreach, the following message was sent to you:
***: Dear Miss Liezle Macdonald – Vodacom: We have not been able to get hold of you regarding the query you logged. Please use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and follow the prompts. Still need help? Call us on 082 135.
We encourage you to make use of the self-help options mentioned above or contact our Customer Care team directly for further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2025, 09:46
Official
Dear Liezle,
Following our discussion on 18 August 2025, we have escalated your query to our Network Team for further investigation. The team has reviewed your case under reference number S5-EJ222-2Q87R and has made several attempts to contact you without success.
As part of their outreach, the following message was sent to you:
***: Dear Miss Liezle Macdonald – Vodacom: We have not been able to get hold of you regarding the query you logged. Please use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and follow the prompts. Still need help? Call us on 082 135.
We encourage you to make use of the self-help options mentioned above or contact our Customer Care team directly for further assistance.
Kind regards,
Vodacom Consumer Website Team
Following our discussion on 18 August 2025, we have escalated your query to our Network Team for further investigation. The team has reviewed your case under reference number S5-EJ222-2Q87R and has made several attempts to contact you without success.
As part of their outreach, the following message was sent to you:
***: Dear Miss Liezle Macdonald – Vodacom: We have not been able to get hold of you regarding the query you logged. Please use our self-help options in the My Vodacom App: Support > TOBi > type 'network' and follow the prompts. Still need help? Call us on 082 135.
We encourage you to make use of the self-help options mentioned above or contact our Customer Care team directly for further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,