still very unhappy

Item: Vodacom
Rating: 2
Author: michelle M

I posted a report on the 16th of December and it STILL HAS NOT BEEN SORTED OUT. This is pathetic service. I just got an sms to say i will be charged out of data bundle rates. I have only used 11mb for the month????? I don't understand. Is it soooo difficult to resolve my complaint? I was promised 500MB data free for 1 year and have 250mb which i got with the contract. So that equalls to 750mb per month. And now i only used 11mb and i get this sms???

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Replies (1)

Vodacom's replyOfficial

29 Dec 2015, 08:59

Hello unhappy 123,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Vodacom's reply29 Dec 2015, 08:59

Official

Hello unhappy 123,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team