Still very frustrated

Am tired of complaining. My last complaint was on the 24th of May 2018 which not all of my issues were resolved. I decided to move on. Today I find myself again going back to the same issue. I received an SMS yesterday stating that my bill is R1144.15 due on the 20th of June 2018, that's next week. I emailed one of your consultants who responded to my complaint the previous time, there was no response, I however contacted the call centre this morning for clarity and they explained in detail which was very helpful. How is it my fault that I returned a router and my data deal was reversed, simple because I was not given the correct router? That in turn I would have an open line on my 072 number, that I was charged R211.03 for out of data bundles for a 10G in a day and 10G in a night? I check regularly my usage on the app. There is no way I could have finished the 10G in a day, in a month, unless it was reversed. I will never understand this. I never asked for an incorrect router to be delivered. I was specific when I app**** for the upgrade. To add salt to the wound, I was also charged R265.35 which I have already queried with a reference ********** and I was informed by another organisation that they'd investigate and provide a refund if applicable. Anyway today I find myself left with such a bill. Its okay Vodacom. I will be patient and I will see this through. Am happy with my iPhone 6, at least for now, its just my data part on my 072 number that's making me very miserable. Its just unfair that's all. I'd like to send compliments going forward and I hope my relationship with Vodacom will improve. Am still loyal to the brand for a couple of years now, I don't want to leave. Thanks