AV
Andries V
1 reviews | Active since Feb 2012
16 Aug 2025, 16:45
Still useless and pathetic
Asked the lady I want to add YouTube premium to be added as a line item on my bill and not to deduct from my anytime airtime. She confirmed and directed me. True and behold what happens... It gets deducted from my anytime airtime.
How pathetic are the so called customer care... They don't even know their own products....
I have a voice recording readily available...
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Replies (3)
Vodacom's replyOfficial
17 Aug 2025, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 Aug 2025, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AV
Andries V's updateReviewer Update
18 Aug 2025, 16:07A lady phoned me as I was in a meeting, I asked her if she can phone me anytime after 12pm, 4hours later no follow up call?
AV
Andries V's update18 Aug 2025, 16:07
Reviewer Update
A lady phoned me as I was in a meeting, I asked her if she can phone me anytime after 12pm, 4hours later no follow up call?
AV
Andries V's updateReviewer Update
19 Aug 2025, 13:11Just received a sms
Dear Vodacom Customer. Your service ticket with reference number EC- has been closed. Thank you Vodacom.
How can this been closed without resolution?
Dear Vodacom Customer. Your service ticket with reference number EC- has been closed. Thank you Vodacom.
How can this been closed without resolution?
AV
Andries V's update19 Aug 2025, 13:11
Reviewer Update
Just received a sms
Dear Vodacom Customer. Your service ticket with reference number EC- has been closed. Thank you Vodacom.
How can this been closed without resolution?
Dear Vodacom Customer. Your service ticket with reference number EC- has been closed. Thank you Vodacom.
How can this been closed without resolution?