Still trying to reach the billing department.

Returned a order on the 14th November. Received a message on 16 November to confirm that the order was returned. Now they want to charge me R9759.86 for something I don't have. Called but was put through from the one department to the other. 35minutes later I got cut off. Pathetic Customer Service. Quick to phone and give you new deals but when you want to return something you struggle to hold of anyone.