RD
Ralph D

1 reviews | Active since Jul 2010

30 Mar 2016, 13:54

Still trying to get connected after a month

On 28 February I requested that my pay-as-you-go number is converted into 2 gig topup data contract.<br> It took Vodacom more than 2 weeks to get this done and then chaos broke loose.<br> 1.Data on the number disappeared.<br> 2. Confirmation of activation was received on 15 March, 20 March and 24 March. NO ACTIVATION!!!!!<br> 3. Number got blocked and my account suddenly went into arrears and my other numbers were affected.<br> 4. despite the account being paid a week earlier than usual the account still shows \Account in Arrears\" \"Outstanding balance R0.00. <br> 5. Data sim not accessible despite adding another data bundle from another account which is missing from 25 March.<br> 6. Customer 'NO'-care centre said data was used on 24 March when it was allocated. 1.5 gig in 1min 2sec<br> 7. Consultant blames router and says I must take it to Vodashop because it might be faulty. Worked fine until Vodacom started \"allocating\" contract data.<br> 8. Eventually the consultant agreed to register a complaint with reference number S3-GQM27-78RC2. WHICH MIGHT BE DONE IS 7 DAYS OR MAYBE LONGER!!!<br> <br> HOW DO WE GET SERVICE ANYWHERE IN SA???"

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2016, 14:57
Official
Hello Ralph Dell,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team