Still trying to blacklist my ****** cellphone.

My cellphone was ****** from my son yesterday afternoon at around 2pm. I contacted 111 to report it as ****** and have it blacklisted and to block the account. At around 2.30pm I received an SMS saying that this IMEI numbered phone had been blocked, but the space where the ITC reference was supposed to be was blank. The police require this ITC reference to be able to report the theft. I called 111 again at 2.37 and was eventually put through to a supervisor called Kennedy. She advised that the phone had not been blacklisted, but she would do so immediately and call me back \within thirty minutes\". Shortly thereafter I receieved another SMS still missing the ITC reference. After around forty minutes, Kennedy did call me back and said she would sort out and call me back. I called 111 again today (after hearing nothing from Kennedy) at 9.37am and spoke to Sthembile. She told me that the phone had not been blacklisted nor the line blocked but she would do so straight away. Whilst still on the phone with her I received another SMS STILL minus the ITC reference which would indicate that the phone is not yet blacklisted or the number blocked.<br> Terrible service. What now?"