Still trying a year later

<p>My story is as follows...Ive been a very loyal vodacom customer with payments always in order and account never late or in arrears! I decided to move to vodacom prepaid but to keep that number. In 2016 with the contract period coming to an end, i phoned vodacom cancelations to take that number down to prepaid when the contract period of 2 years come to an end. This number being very important i confirmed twice with the person who assisted me that i wont lose my number. </p> <p>End of contract period arrived and my sim went inactive, thinking it would be on prepaid within a day. It never happened. When people phoned my number it just gave a message that the number does not exist.</p> <p>Long story short...... i was with out my number, it was never loaded to go to prepaid and i had to phone countless times to try and correct this , with no one able to help correct this mistake from vodacom's side.</p> <p>The people who eventually made something happen was the Social Media Department from Vodacom, after a stated my complaint on Vodacom's facebook page. After about a week or 2 and many calls i had my sim working an working on prepaid. (Which by the way i am still using up until today 18 July 2017)</p> <p>Then later on i noticed a deduction from my bank account for another month's contract fee , this after my contract ended and my last statement was paid already. R316.84 was deducted with out reason</p> <p>I got on the phone again, but you have to phone a couple of times to get to the correct person, they transfer and dont worry who you end up speaking to. Eventually got to some one who then also saw the deduction mistake and acknowledged it. I had to send proof that the money was deducted from my bank account (sent a bank statement which shows the transaction and amount of the faulty deduction )</p> <p>So vodacom never paid my money bac****</p> <p>They loaded a credit on my account (WHAT ACCOUNT!! MY CONTRACT HAS ENDED)</p> <p>Please pay back what you deducted wrong fully, dont acknowledge it then not pay it back, please!!</p> <p>So i gave up on this for a while. I decided to find out once again what has happended till now.</p> <p>So now got information that my "account" (Contract which was all in order and ended) shows something called "PRE_LEGAL" So after another 4 calls today to Customer care and Vodacom legal department today they keep refering me to the other department. Legal refers my to Customer care, and customer care sais i should speak to legal. Is this not affecting my Credit score and holding up my money being paid back.</p> <p>Vodacom, can you sort this out, its a waste of time to phone over and over again to no avail.</p> <p>Please help!!!!!!!</p>