Still the same problem

<p>I was on the phone for 32min with subscriber collections, solutions department and the upgrade team and no one was able to assist me. After a few minutes of holding with the upgrade team the phone was put down in my ear.. Again.. This has been 15 working days and no one can tell me what the additional charge is on my account. Useless service provider. Solution department advised me yesterday that no one has attended to my call that was logged the 11th of July as of yet. Wish I can cancel this stupid contract! I sent 5 follow up emails and still no one has responded. </p>