IG
Ingo G
1 reviews | Active since Apr 2025
12 May 2025, 15:42
Still the same ostrich
I recently wrote a report about Vodacom customer support and likened Vodacom to an ostrich, as they keep quiet, stick their head into the sand and hope for the problem to go away. I got the usual generic answer, beeing told a consultant will contact me shortly and as usual, what happened ? Nothing, not a call, not an e-mail, nothing.
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Replies (4)
Vodacom's replyOfficial
13 May 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
IG
Ingo G's updateReviewer Update
24 May 2025, 20:44Vodacom have been informed in one of my previous posts, that I can not always take their calls and I don't use an alternate number.
On the 22nd of May, 10 days after my last post, I got an sms, it stated
Vodacom: "We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the Vodapay App: My Vodacom> Support>TOBI>Coverage Maps or Network Outages. Still need help. Call us on 082135 and kindly provide an alternative number where you can be reached."
This proves, they don't even read the comments we post on Hellopeter and
they they are not really interested in interacting with us, we should rather use TOBI.
On the 22nd of May, 10 days after my last post, I got an sms, it stated
Vodacom: "We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the Vodapay App: My Vodacom> Support>TOBI>Coverage Maps or Network Outages. Still need help. Call us on 082135 and kindly provide an alternative number where you can be reached."
This proves, they don't even read the comments we post on Hellopeter and
they they are not really interested in interacting with us, we should rather use TOBI.
IG
Ingo G's update24 May 2025, 20:44
Reviewer Update
Vodacom have been informed in one of my previous posts, that I can not always take their calls and I don't use an alternate number.
On the 22nd of May, 10 days after my last post, I got an sms, it stated
Vodacom: "We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the Vodapay App: My Vodacom> Support>TOBI>Coverage Maps or Network Outages. Still need help. Call us on 082135 and kindly provide an alternative number where you can be reached."
This proves, they don't even read the comments we post on Hellopeter and
they they are not really interested in interacting with us, we should rather use TOBI.
On the 22nd of May, 10 days after my last post, I got an sms, it stated
Vodacom: "We have not been able to get hold of you with regards to the query you logged. Use our self-help options in the Vodapay App: My Vodacom> Support>TOBI>Coverage Maps or Network Outages. Still need help. Call us on 082135 and kindly provide an alternative number where you can be reached."
This proves, they don't even read the comments we post on Hellopeter and
they they are not really interested in interacting with us, we should rather use TOBI.
IG
Ingo G's updateReviewer Update
25 May 2025, 13:49I was obviously correct about Vodacom not reading our comments on Hellopeter.
The dispute referred to and the service ticket mentioned in the comment above are not even linked to the complaint mentioned. 😬
This is absolute proof, the person who posted on 25 May did not read my comment posted the night before.
Absolutely no wonder its impossible to get any sensible reply.
The dispute referred to and the service ticket mentioned in the comment above are not even linked to the complaint mentioned. 😬
This is absolute proof, the person who posted on 25 May did not read my comment posted the night before.
Absolutely no wonder its impossible to get any sensible reply.
IG
Ingo G's update25 May 2025, 13:49
Reviewer Update
I was obviously correct about Vodacom not reading our comments on Hellopeter.
The dispute referred to and the service ticket mentioned in the comment above are not even linked to the complaint mentioned. 😬
This is absolute proof, the person who posted on 25 May did not read my comment posted the night before.
Absolutely no wonder its impossible to get any sensible reply.
The dispute referred to and the service ticket mentioned in the comment above are not even linked to the complaint mentioned. 😬
This is absolute proof, the person who posted on 25 May did not read my comment posted the night before.
Absolutely no wonder its impossible to get any sensible reply.
IG
Ingo G's updateReviewer Update
26 May 2025, 10:49Again, some people don't want to learn and they are not prepared to read.
I missed a call from the Vodacom Hellopeter team a few minutes again and what is the response ?
I am again redirected to TOBI.
TOBI asks me what number I want to query and if it is my number press #.
Unfortunately TOBI doesn't understand the # command and keeps repeating the same question.
So much for Vodacom customer service.
I missed a call from the Vodacom Hellopeter team a few minutes again and what is the response ?
I am again redirected to TOBI.
TOBI asks me what number I want to query and if it is my number press #.
Unfortunately TOBI doesn't understand the # command and keeps repeating the same question.
So much for Vodacom customer service.
IG
Ingo G's update26 May 2025, 10:49
Reviewer Update
Again, some people don't want to learn and they are not prepared to read.
I missed a call from the Vodacom Hellopeter team a few minutes again and what is the response ?
I am again redirected to TOBI.
TOBI asks me what number I want to query and if it is my number press #.
Unfortunately TOBI doesn't understand the # command and keeps repeating the same question.
So much for Vodacom customer service.
I missed a call from the Vodacom Hellopeter team a few minutes again and what is the response ?
I am again redirected to TOBI.
TOBI asks me what number I want to query and if it is my number press #.
Unfortunately TOBI doesn't understand the # command and keeps repeating the same question.
So much for Vodacom customer service.