AS
Azaan S
1 reviews | Active since Aug 2016
19 Feb 2023, 15:34
Still The Same Issue
On the 07-01, 09-01 & the 14-01 I called regarding my Netflix Vodacom add-to bill. Firstly I cannot log in to my primary number which none of your consultants could help me with. On the 10-01 I received an email from Netflix stating Vodacom was unable to bill my account through the Vodacom subscription which was on my data sim & Netflix was canceled. I activated it on my primary sim only to receive an email today that Netflix is once again canceled. This problem only started in December last year, during 2022 my Netflix was billed with Vodacom with no problems. I am tired of phoning in when no one can give me a reason on why it is happening.
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Replies (2)
Vodacom's replyOfficial
19 Feb 2023, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2023, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Feb 2023, 07:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided:
We are unable to see anything on the Netflix account. Only Netflix has access to the account. You've advised that you change the payment method to your debit card. Regards Consumer Website Team
We are unable to see anything on the Netflix account. Only Netflix has access to the account. You've advised that you change the payment method to your debit card. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2023, 07:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided:
We are unable to see anything on the Netflix account. Only Netflix has access to the account. You've advised that you change the payment method to your debit card. Regards Consumer Website Team
We are unable to see anything on the Netflix account. Only Netflix has access to the account. You've advised that you change the payment method to your debit card. Regards Consumer Website Team
Best regards,