Still the same complaint and no solution

I recently complained about having to spend three hours at Vodaworld only to the the phone booked in, as I predicted Vodacom copied and pasted their response in and then a few days later I received a phone call from a lady not at all interested in me or my complaint, saying she's phoning to apologise because I felt their service was lacking, when I asked her what exactly she was referring to she couldn't' answer me but merely repeatedly her line making it clear that the problem was with me and not Vodacom. TAKE RESPONSIBILITY FOR ONCE AND TRY TO FIND EMPLOYEES THAT ARE AT LEAST HALF WAY TO BEING COMPETENT. <br> <br> Remember the CPA is on my side and I can cancel contracts with 20 working days and at this point in time I would rather walk to an area with reception than deal with your *********** and complacent staff. And on top of this more than a week later we received an SMS stating that the problematic phone was now only being assessed and from then no communication at all. After telling the lady I'm not satisfied with her apology, blaming me and not even knowing what my complaint was about and stating that in my feedback NO FURTHER COMMUNICATION