1 reviews | Active since Sept 2016

12 Sept 2016, 08:36

Still the BAD service from Vodacom continue

<p>It's now almost 2 weeks since Vodacom has deleted my number instead of transferring it to prepaid. In my struggle to get my number reactivated, I discovered that Vodacom has put me on a new 2 year contract and also something which I did not request! They now again has terminated my network service and I'm still not sure what they are doing to fix this mess. I was supposed to be on prepaid latest Friday. Vodacom staff only phone me with empty promises and nothing is happening. Their call Centre and cancellations department do not know how to fix the problem they created. I'm very frustrated as I'm losing out on income. Vodacom fix this now!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team