still stuggling with vodacom

I have a router that i recieved last week i needed a password. help desk could not help me. i laid a complaint no help. i went i got the pass word at a vodacom shop. this week i want my router unblock for network cause it is ******* to block it for networks. phoned help desk, help desk said i have to go to a shop. phoned 3 shops to find out the fees. all said no we cant try this store. i send an email to client care. and the email recieved backed was not for my problem. i am tired of struggling and tired of vodacoms lies. i want my router unblock today and i am not going to a shop. you will make sure that i get some to unlock it at my house or head office and i want 3 gig for telkom cause i am not using vodacom anymore i am tired and will cancel all my contracts.