STILL STRUGGLING WITH VODACOM

After we upgraded our phones about three months ago and old unused numbers were cancelled / disabled we received an account with a RIDICULOUS amount (almost double) from Vodacom which was debited from my father’s account!!

My parents (my dad is the main account holder) went into a Vodacom store and were advised that it was due to old numbers being cancelled (which was not utilised and cancelled from Vodacom’s side months and even years ago) and our recent upgrade (on which we did not even get chargers for all devices as the deal “DOES NOT INCLUDE CHARGERS” for a new Samsung Galaxy A35) which was done online and was not supposed to have any costs involved?? And according to the branch where my parents were, the monthly debit amount will still be higher than normal until end of August / September, and we do not have a reason for this???? We were way past due for an upgrade and no longer have any other active lines with Vodacom for years now!!

Our account also shows that one of the disabled numbers received 100 minutes that we were not aware of and were never used but charged for all this time until we questioned the account.

I was advised telephonically that the one prepaid number was already past it's due date to cancel and the other one's date was to be cancelled on the 9th of June, why are we being charged for all of this if they were cancelled after the dates advised?????

I have been asking for assistance from *** (Olivia) Customer Care since the 11th of July and am being ignored completely!!!