HL
Henriette L

1 reviews | Active since May 2011

08 Oct 2016, 15:09

Still *****ing my money every month

<p>A month or so ago i complained about Vodacom taking money from my account for a contract i cancelled 2 years ago. First it was somewhat resolved by Vodacom admitting that they owed me money. The money was credited to my account, but for some reason I could not be refunded yet. Now, as the new month started, they AGAIN deducted the amount off my account!!! This is after I have cancelled ALL the contracts on my name?!! HOW is this possible?? I am not sitting in Australia and have no way of holding on for ever on to a call centre who firstly refuses to repay me the money they owe me, and obviously can't even perform the simple duty of cancelling an already cancelled contrack. Vodacom you are pathetic! I am now willing to take this matter further because you are *****ing from me now!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2016, 08:30
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team