EE
Estelle E

1 reviews | Active since Mar 2009

13 Oct 2017, 09:03

STILL robbing customers

On 4 Sept I wrote a complaint on Hellopeter because Meg my day was using data although I opted for the free option of the day, which was Vodacom. A very rude young guy phoned me and said my meg my day is for some reason not working properly, but to compensate for this Vodacom is going to give me 1gb complimentary data for the month. This morning when I received my bill via mms, I see that I have been charged for the "complimentary " data allocated to me!!!! Wow Vodacom, every time I think Ive seen it all with you guys, you surprise me yet again. Just a pity its NEVER in a good way!! I want this problem resolved before COB today, as this is *****ing!

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2017, 10:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Oct 2017, 12:33
Official

Good day Estelle,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian