JA
Jernel A

1 reviews | Active since Jan 2021

08 Feb 2021, 12:42

Still ribbing customers with lying consultants!

I have spoken to Marvin from Vodacom Helloper, no joy. Then I spoke to Tyrell from customer services in Afrizon Vodacom he refused to get me the manager to speak to. He didn't even get the consultant handling my order to call me the same day, it went 2 days and then I got a call from her. I had to cancel my previous order and place a new one, she advised me on Friday, 05 Feb 2021 that I would receive a message from Ram couriers and a call from her on Saturday confirming the delivery. It is now Monday and I haven't received a single message or call yet! All my calls were recorded for my safety purposes and I will take the calls to my attorneys. I am tired of being ******!

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2021, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team