IG
Irene G

1 reviews | Active since Oct 2013

12 Dec 2016, 07:06

Still receiving sms's on Vodacom, even though cell number ported to another service provider

<p>My contract was cancelled by Vodacom and converted to pre-paid as confirmed by Rashieda Jattiem and Kulsoem, however I am still receiving missed call sms's and banking sms's on my Vodacom contract when my cell number was ported to another service provider. How the hell is this working?</p> <p>Can a request not be done correctly the first time round? </p>

0
Replies (2)
Vodacom
Vodacom's reply12 Dec 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Dec 2016, 16:43
Official

Dear Client

Your number was converted to prepaid. We removed your contact from our database so you should not be receiving any SMS.

Kind regards

Vodacom Consumer Website Team