IG
Irene G

1 reviews | Active since Oct 2013

13 Dec 2016, 12:42

Still receiving sms on old phone and service provider

<p>I received a response from Vodacom yesterday as below, yet I just received another sms on my prepaid number, on my Blackberry cell phone and on vodacom - when I should not be getting anymore sms's. My cell number seems to still be linked to Vodacom and not to new service provider, where number was ported. I really don't know what to say anymore !!!!!!</p> <p>Dear Client</p> <p>Your number was converted to prepaid. We removed your contact from our database so you should not be receiving any SMS.</p> <p>Kind regards</p> <p>Vodacom Consumer Website Team</p>

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Replies (2)
Vodacom
Vodacom's reply13 Dec 2016, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2016, 17:21
Official

Dear Client

We apologise for the delay in this regard. The Port Support Team advised that the Vodacom sim was deactivated today.

Kind regards

Vodacom Consumer Website Team