HR
Hanjo R
1 reviews | Active since May 2012
16 Nov 2020, 12:36
Still receiving invoice for a contract that was cancelled
Can someone please explain to me why I'm receiving invoice for "REDUCED SUBSCRIPTION DISCOUNT PRORATION" for a CANCELLED contract.
The contract was cancelled already in September.
I***-1
Plan = Power Bonus
Please reach out to me via email asap and explain why this is happening.
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Vodacom's replyOfficial
16 Nov 2020, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team