RL
Ruwaida L
1 reviews | Active since Aug 2014
04 Aug 2015, 08:49
Still querying and he just ended the chat
what is the use you have an online chat system when your agents are impatient and rude, I was querying my account with Nathaniel Brenwell, and he asked if he can close the chat ever impatiently and i said no please respond to me, and he just ended the chat, that is utterly rude to a customer, and a very bad reflection on you, I was speaking to him just now at 8.45 today, and this is how he has treated me on the chat service, please go and have a look at the chat service between myself and him
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Vodacom's replyOfficial
04 Aug 2015, 12:35Hello Ruweda,
As per telephonic conversation today, we have escalated the complaint to the line manager.
We once again, do apologise for the inconvenience caused to you.
Regards
Consumer Website Team
As per telephonic conversation today, we have escalated the complaint to the line manager.
We once again, do apologise for the inconvenience caused to you.
Regards
Consumer Website Team
Vodacom's reply04 Aug 2015, 12:35
Official
Hello Ruweda,
As per telephonic conversation today, we have escalated the complaint to the line manager.
We once again, do apologise for the inconvenience caused to you.
Regards
Consumer Website Team
As per telephonic conversation today, we have escalated the complaint to the line manager.
We once again, do apologise for the inconvenience caused to you.
Regards
Consumer Website Team