Still PUSHing SPAM at me. Not ACCEPTABLE!

Item: Vodacom
Rating: 1
Author: Craig D

17 July 2019, 12:36 I received yet another PUSH notification from Vodacom. "You have less than ***MB on (my number). Get 100MB data to use today at R10 (Offer available until 23:59) 1)Buy 2)ancel 3)Activate Usage Notification.

In my previous complaint (21 Jun 2019, 08:54) I stated: Vodacom, you are required by law to allow me to choose which methods of communication you may use to contact me. Electronic Communications and Transactions Act (no 25 of 2002) Section 45(4): Any person who sends unsolicited commercial communications to a person who has advised the sender that such communications are unwelcome, is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1).

Fix this problem. Now. If not, I will take this matter further. I will not be forced to accept PUSH notifications against my will.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

17 Jul 2019, 13:56

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Jul 2019, 13:56

Official

Vodacom's replyOfficial

25 Jul 2019, 11:27

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply25 Jul 2019, 11:27

Official