SR
Sonja R

1 reviews | Active since Dec 2017

25 Jan 2022, 08:45

Still prolems with a paid up premature cancellation with Vodacom

I complained about a premature cancellation with Vodacom previously. A gentleman was very nice to help me. But we had a problem changing a password for a sim on a data contract. Strange enough we received yet another for the bill for the contract that was after my last complaint cancelled with immediate effect. The call centre lady that I spoke to informed us "WE HAVE TO PAY" as according to her system the contract is still active. I said it the last and will say it again. Vodacom get rid of your *********** staff!!!

0
Replies (2)
Vodacom
Vodacom's reply25 Jan 2022, 09:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SR
Sonja R's update27 Jan 2022, 09:34
Reviewer Update
Good morning
Thank you I really do appreciate you getting back to us so quickly
Will check for the credit note 👍