JP
Jaun P

1 reviews | Active since Dec 2010

05 Dec 2020, 11:07

STILL PROFOUNDLY USELESS

Still waiting for their useless staff to get back to me, wish I could deal with a manager who actually knows whats going on. Got their junk on the 23rd of November, did not work, was promised several times it will be sorted out as my work was falling behind, never happened as they couldnt be bothered, cancelled on the 27th of Novemeber was told it will take up to 24hours to be done ITS NOW THE 5TH OF DECEMBER, AND ALL I GET IS THEIR STUPID COPY AND PASTE ANSWERS, no idea what on earth the delay could be...... Al I know is they are PROFOUNDLY USELESS and luckilly so far got 2 close friends to sign up with someone else for their fibre.... Because they cannot even deliver basic interim LTE, and you speak to different ppl each time who couldnt bother to get back to you, imagine how ****ty their fibre will be then, oh no wait, will never know AS THEY CANNOT DELIVER... So I guess I will keep complaining on HP until someone there actually does their job and sort out my issue..... Cancel my service I had for like 1 full day, send RAM to get your **** as Im at my wits end with you...

0
Replies (3)
Vodacom
Vodacom's reply05 Dec 2020, 14:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Dec 2020, 13:13
Official
Dear Jaun Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the router was collected and booked in. The contract has been cancelled.  Regards Vodacom Consumer Website Team

Best regards,

JP
Jaun P's update15 Dec 2020, 13:19
Reviewer Update
And my account? I have been asking FOR WEEKS NOW the status of the account, is it closed and no further billings will happen? Seeing as I havent used it at all for those 4 days....