jH
january H

1 reviews | Active since Jan 2010

22 Feb 2018, 09:34

STILL PHONE NOT DELIVERED

I called in to Vodacom to cancel my Contract as it was over. A lady by the name of nonkululeko sold me an upgrade . She didn't confirm my physical address and my phone has STILL NOT BEEN DELIVERED! !! SHE DOES NOT RETURN MY CALLS EITHER. can someone please call me urgently today. I called Vodacom now and they said they have to redo my upgrade????!!!!

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2018, 09:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Feb 2018, 15:19
Official

Good Day Kavita,

Thank you for taking the time to voice your enquiry. Kindly note that this matter is still being addressed. Feedback will be provided on REF:EC-1J6Q-2K11SB.

Regards
RO