DP
Dan P

1 reviews | Active since Oct 2011

24 May 2021, 12:26

Still penalising you for something that is outside of your control.

It is absolutely sickening and disgusting to see that Vodacom couldn't give a hoot about people who have lost everything during this plandemic, not to mention the fact that my wife is in battle with cancer. I have spoken to two consultants over the last three months and explained my situation, but still, they would levy an extra R100.88 on your account for a returned debit. They have now levied three amounts in total after I explained to stop the debit order because I will pay it manually. I refuse to pay this because it is ******** to rip people off who are already going through a difficult time. The joke is that you are doing it to my wife as well who is battling cancer at the moment. Yea what can I say - your humanity stinks and it is clear that you are only profit-driven, and you couldn't give a **** about people and their struggles.

0
Replies (1)
Vodacom
Vodacom's reply24 May 2021, 16:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team