CS
Callie S

1 reviews | Active since Nov 2014

21 Nov 2015, 19:31

still paying phone - but Vodacom won't repair it!

I have a contract with Vodacom - Cell number *** (originally with Nashua mobile) I am still paying for the phone! The phone is now giving problems (less than 2 years old) but Vodacom gives me a **** story about how my device isn't covered through them since it's a Nashua device. As a former Nashua employee - I know the process! Vodacom bought the client base over! I am no longer paying Nashua, my debit order now belongs to Vodacom. Vodacom wanted customers -therefore - they should take the responsibilities that comes with it! Like repairs! How is it fair that I must continue to pay Vodacom but they refuse to fix my phone?? So take my money - but give me no service?

0
Replies (1)
Vodacom
Vodacom's reply22 Nov 2015, 07:05
Official
Hello CallieSkorbinski,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team