Still paying for phone which does not work and Vodacom keeps promising to call but never does!

<p>I have taken out a new contract in September 2016. The phone never worked. It did not make calls. I made countless calls to Vodacom and they couldn't fix it. I made even more countless visits to mall of Africa Chatz Vodacom Store and no one could help. The phone is in Store now. But you know what Vodacom is doing diligently without a fail? Debuting my account on a phone I am not even in possession of. The Store manager tells me that they are still debating with Vodacom to see who is responsible to take the cost of the phone now that it is not brand new. This 'debate' is now taking three months and I keep paying.</p> <p> </p> <p>I have complained on Twitter, called your call center, and hellopeter. I get the same answer, we are escalating and someone will call you. Guess who calls me? Not Vodacom or this some from Vodacom. </p> <p> </p> <p>You do not take complaints seriously at all. That's a shame!</p>