1 reviews | Active since Sept 2015
Still paying for a service I cancelled repeatedly
In May I went to the Vodacom shop in Key West, Krugersdorp. I requested several services: A contract upgrade, transfer of a data line and cancellation of the other data line. I signed a pile of papers and was assured that all jobs had been done. Since then I have been charged monthly for the data contract that I cancelled. The first month I assumed I was paying a months notice. When I continued to be charged, I called the customer service centre and was told that my data line had not in fact been cancelled. They informed me that it was a problem at the shop and could only be dealt with there. When I again had opportunity, I went into the shop in Key West and queried it. The consultant that had originally helped me no longer worked there. I was told that they could cancel the data contract with immediate effect (and no charge at month end) but that a refund was impossible as it was only my word that I had requested a cancellation. Despite being unhappy I proceeded with the cancellation. Imagine my annoyance to find that I have yet again been charged for the data contract at the end of this last month. Vodacom is taking my money and needs to return all of it forthwith.
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
