EF
Elaine F
1 reviews | Active since Aug 2016
03 Aug 2021, 10:36
Still paying for a cancelled contract
I phoned and cancelled my contract mid June. I then went onto the self service option and made sure it was cancelled. On 1st August I was debited again!!!!! What do you have to do to get service???? I want this contract cancelled immediately. I will reverse the debit order if this is not cancelled.
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Vodacom's replyOfficial
03 Aug 2021, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2021, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Elaine F's updateReviewer Update
02 Sept 2021, 07:59I have now had Vodacom in chunks. After my complaint I received a call and an email saying the contract would be converted to pay as you go. I received an sms on 31st August saying the same. So why the hell does another debit order go off on 1st September???? I have reversed the payment so STOP THE DEBIT ORDER I HAVE HAD ENOUGH!!!!!!
EF
Elaine F's update02 Sept 2021, 07:59
Reviewer Update
I have now had Vodacom in chunks. After my complaint I received a call and an email saying the contract would be converted to pay as you go. I received an sms on 31st August saying the same. So why the hell does another debit order go off on 1st September???? I have reversed the payment so STOP THE DEBIT ORDER I HAVE HAD ENOUGH!!!!!!