Still paying every month for no service

Item: Vodacom
Rating: 1
Author: Marie A

I am unable to get through to anyone for 2 days now on ********** to cancel my contract - even the calls on that number drops? I have sent an email to cancel and only received a ref nr 5- **********8907. Is Vodacom still closed for the holidays? Is my next step the Ombudsman?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jan 2024, 10:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Jan 2024, 10:00

Official

Marie A's updateReviewer Update

04 Jan 2024, 10:32

Thank you, the matter has been resolved. Although this has been a costly exercise, I am glad to no longer have Vodacom Internet

Marie A's update04 Jan 2024, 10:32

Reviewer Update

Thank you, the matter has been resolved. Although this has been a costly exercise, I am glad to no longer have Vodacom Internet