1 reviews | Active since Aug 2016

31 Aug 2016, 17:04

Still pathetic vodacom

<p>So after Vodacom react to my review last week Thursday regarding my phone which has now gone in 5 times to repair the same problem, they promised to call me last Friday to arrange a loan unit. </p> <p>Today Wednesday pm I still have had no response from them.</p> <p>Like I previously said, they take no responsibility for your problem which they have caused.</p> <p>3 contracts with them including a red advantage contract and I have to accept shoddy customer service.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team