STILL PATHETIC

Item: Vodacom
Rating: 1
Author: savanna M

I wrote a complaint to Vodacom 2 WEEKS AGO! I got your standard STUPID response on hello Peter. I have yet to receive ANY help from you guys regarding my personal information that was sent out to my boss and family members. A consultant contacted me and said your legal team will get in touch with me! I AM STILL WAITING!!!!!! My patience with you guys is LONG GONE!!!! your service is pathetic and none excistant!!! Can ANYBODY in Vodacom wake up and address this matter URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Oct 2019, 13:51

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Oct 2019, 13:51

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

24 Oct 2019, 14:41

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that feedback has already been provided

Regards

Consumer Website Team

Vodacom's reply24 Oct 2019, 14:41

Official

Dear Customer,

Our records indicate that feedback has already been provided

Regards

Consumer Website Team