ML
Maxine L

1 reviews | Active since Nov 2016

01 Dec 2016, 07:28

Still pathetic.

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">I am so ****ing ****ed off right now. I received a response from a guy of Vodacom #RoderiqueLategan regarding my complaint on the 3 November. He gave me the break down of my contract, and there after I still wasn't clear on how what will be happening at the end of this month, and I responded to the e-mail, with the relevant questions and there was no response, up until this day and then another ****ing R373.50 gets deducted today. I do not appreciate this at all Vodacom. You are robbing me,if I have questions, it is your duty to answer them and reimburse me the extra money you deducted without my consent. A R180.07 to be exact is what you owe me.</span></p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team