Still owe Vodacom money after years of not dealing with them and paying up my account in full

Item: Vodacom
Rating: 1
Author: Juliana V

I have cancelled the contract for my tablet in 2017 and my contract in 2016. Why is it that after years of not having to deal with Vodacom I see Vodacom reporting to the Credit Union that I still owe them R109. I had paid up absolutely everything, but your accounts department still wants more. Absolutely not acceptable, get this sorted.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Jun 2019, 16:32

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Jun 2019, 16:32

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

06 Jun 2019, 14:38

Dear Juliana,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been resolved.

Regards

Consumer Website Team(SA)

Vodacom's reply06 Jun 2019, 14:38

Official

Dear Juliana,

As per discussion, query has now been resolved.

Regards

Consumer Website Team(SA)

Juliana V's updateReviewer Update

02 Jul 2019, 16:37

Ashwin (I hope I got the name right) was very helpful. Thank you

Juliana V's update02 Jul 2019, 16:37

Reviewer Update

Ashwin (I hope I got the name right) was very helpful. Thank you