Still nothing resolved by Vodacom

It's been exactly one month from the time I went into Vodacom to upgrade my phone until today where I was **** to and then promised that they had rectified the situation but the deal has still not been loaded on the system and I'm still unable to do my upgrade and get my new phone. It is incompetence on the highest level and I've been treated like a 2nd class citizen by Vodacom. I have followed up countless times to please get the deal Match loaded and yet NOTHING has been done by Vodacom. I am so disgusted that as a loyal customer I am shown so much disregard