STILL NOTHING DONE

Why can your Facebook team respond immediately and try and resolve a matter in less than 2 days, but it takes your Hellopeter team a decade? Only received an sms from Waseema Martin and that's it. Problem still not resolved, my iburst account/contract, that I took out couple of years back with VODACOM, still not cancelled and no word. I also see that Vodacom is loading the account!!!! I haven't been using the iburst for more than 2 months! Are you going to reimburse me too????