RS
Rene S

1 reviews | Active since Nov 2016

15 Nov 2016, 10:30

Still nothing

<p>Its been 3 weeks now after complaining twice on Hello Peter there is still no way forward with vodacom. Luigi phoned me and promised he will phone again. I have not heard anything. Nobody can tell me whT is happening. Ive been referred nimerous times opened multiple tickets and still cant access my internet or ise my data, when I upload data I receive a confirmation sms but when dailing *111# it shows nothing. Ive spebt more that R500 on data that is just not showing. I sat in vodacom and showed your consultants and nobody can tell me what is hapenning. We did a sim swap still the same story. We reset all the network settings still nothing. We inserted my sim in another phone still the same story. Vodacom credited me with only 250mb which os far less than they owe me, but still i cannot access that mb either ot just does not alow me to go on the internet or use the data. When i phone 111 it says that i have more than 1 g lying somewhere. This is the worst service ever????? I only upgraded less than a month ago and cannot ise m phone. Pathetic and nobody is getting back to me. Never been so disgusted than now. Ive been using vodacom for more than 10 years and this is unacceptable. If im not wrong you are now breaking a contract with me because you are not providing the service as in my contract. </p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,