STILL NOTHING!!!!

On 22 August, after nearly 3 months' fruitless phone calls, I posted the following on Helopeter:

"PAYING FOR NOTHING I am the holder of no less than 3 Vodacom contracts.During May this year, my one contract was due for an upgrade. Because of certain time constraints, I decided to do an online upgrade and requested to be upgraded to the Samsung S8. Everything went smoothly and I now just waited for the package to be delivered. On 12 May the parcel was delivered but much to my surprise, when I opened it (all the seals were intact) it did not contain a cellphone. The only items in the box were an invoice, Vodacom pamphlet, a sim card and some or other voucher - BUT NO CELLPHONE. On the invoice the parcel weight is indicated as ±300 g, clearly showing that the phone was never included in the package. Ever since then I have been struggling with Vodacom to rectify this sorry state of affairs. They just dot reply to my mails and at the call center I get NO joy whatsoever. In the meantime however, I AM PAYING MY ACCOUNT AS IF I HAVE RECEIVED THE NEW PHONE. COME ON VODACOM, is this the way you treat your long standing customers???"

On 25 August I received an SMS from Vodacom saying they are attending to the matter. On 9 September I received a call from Vodacom promising me that they will be fetching the parcel from me, and that they will be reversing the charges against my account. It is no 24 October and they have still not done ANYTHING AT ALL!!!!! I AM GETTING FED UP!!! As far as I am concerned, they have shown intent of reversing the charges, so I will now ease payment on this account.