EC
Estelle C
1 reviews | Active since May 2016
09 Sept 2025, 13:36
Still not winning with Vodacom!
After posting on Hellopeter, Vodacom jumped to help me....to a point. Now that I need an explanation on the information presented to me, I am not getting any response...again. They respond and assist only when Hellopeter is in the picture. Still not happy.
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Replies (2)
Vodacom's replyOfficial
09 Sept 2025, 14:30 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply09 Sept 2025, 14:30
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
EC
Estelle C's updateReviewer Update
11 Sept 2025, 10:062 days later and still no assistance.
EC
Estelle C's update11 Sept 2025, 10:06
Reviewer Update
2 days later and still no assistance.