Still not sorted: ******* and de*****ed by a Vodacom salesman - part two

After my first review I received a private response from Vodacom (no apology though). There was a flurry of activity and then….nothing. I have two unwanted and unauthorised upgrades, which were disputed in my favour and meant to be reversed. The 066 number upgrade has now been reversed, but not cancelled as I requested. Vodacom sent an sms to say that it was cancelled but it isn’t. The 082 number upgrade has not been reversed. I am meant to go back to my previous status, which was a Flexi 175 but this has not been done. Despite many phone calls and emails, the problem is still not sorted – after 4 months! To add insult to injury, I have now been billed for an amount of R1128.60, which is described as ‘Equipment’ – over and above the exorbitant bills for the unwanted upgrades. I have no equipment belonging to Vodacom (the phone I was given for the unauthorised upgrade on the 082 number was returned via Ram couriers). My 066 number is a sim-only number. When I phoned to query this amount, no one could explain it and no one phoned me back as promised. The mounting bills arrive with monotonous regularity – always on time! I have also not received any remuneration for the unwanted upgrades and no one will sort out this problem once and for all. I am beyond furious at this disgraceful ‘service’. Even bad publicity doesn’t seem to bother them.