STILL NOT SORTED SINCE 27 JUNE 2022

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Rozelle

12 reviews | Active since Dec 2015

27 Jun 2022, 10:55 SERVICE DISCONNECTED ON NON PAYMENT PREPAID CONVERSION 29 March 2022 - Account in arrears, arrangement made and a "Non payment conversion" was done on the account for 6 months, account has been running on pre paid since, ensuring no cut off on my account.

24/06/2022 - Account suspended, WHY THE HELLLLL????? Phoned and systems were down, prior to this disconnection I had a Fibre query which resulted in a credit on my account and this most probably caused confusion to Vodacom

27/06/2022 - Cannot phone the customer care 082 135 or billing queries ********** because now my number doesn't exist???? I cannot access my accounts on the Vodacom App and I will not go to a branch that will just tell me to phone customer care when I can't get assistance from them either

Arrangement on 6 months pre paid conversion = Balance due R 13 605.35 - R2270 x 6 - 25/26th monthly 1st payment - 22/04/2022 - R 2270 Credit note 01/05/2022 - R 32.36 2nd payment 25/05/2022 - R 2270 Credit received on account 27/05/2022 - R 2235.25 & 01/06/2022 Credit note 01/06/2022 - R 28.59 Balance R 7212.23 - 4 months left on non payment prepaid conversion = R 1810 x months 3rd payment 25/06/2022 - R 1810 Should bring my account to R 5402.23 BUT my account reflects R 23 982.22??

There should be no billing during these 6 months and I have not missed 1 payment yet my account is blocked completely on 2 numbers ********** & **********

I need this sorted out URGENTLY!!!!! This is honestly ridiculous and pathetic and questions the knowledge of the Vodacom employees doing this bull****. I am so tired of Vodacom nothing can be done without having to ***** about it on Hello Peter, that really doesn't say much for this company

I need someone to sort this out as a matter of COMPLETE URGENCY as I have no way other than email to be contacted in this regard as no one can reach me on either of my numbers!!!!!!!

I want my accounts reinstated and my balance to reflect the correct balance after my payment 25/06/2022

Vodacom's reply: 27 Jun 2022, 11:52

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply: 27 Jun 2022, 13:04

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your account is in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email *** for further assistance.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Private Reply Rozelle : 04 Aug 2022, 12:06

Here we go again. So since the review I have contacted legal, they requested the recording of this payment arrangement and i was advise 13/07/2022 after I had phone after the 7 working days with no feedback from the legal accounts department to let me know, of yes they see that it was in fact a error from Vodacom where the agreement was loaded incorrectly and that the request was made to IT to re-instate my accounts and numbers. ON 26/07 another follow up just to get a response "sorry for the delay, I am relogging the call as they haven't responded yet" Now we are at 04/08/2022 and still not a word nothing and I am growing so ****ing tired of this!!!!!!!!!!

I made my arranged payment still on 25/07/2022 even though I have no working numbers I stick to my arrangement!!!!!! A FULL MONTH and pro rate of the extra days that my account was deactivated to not be billed to me as I think that is ridiculous if you do when my numbers basically did not exist and there was NO Activity to bill, no minutes nor any data allocated!!!!!

I WILL NOT CALL VODACOM DO NOT DARE RESPOND FOR ME TO CALL THE LEGAL DEPARTMENT AS THE LADY THAT I HAVE BEEN RESPONDING TO VIA EMAIL CAN GIVE ME THE FEEDBACK I WANT!!!!!!!!!!!

PATHETIC!!!!!!!!!!!!!!!!!!!!!!